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Refund Policy

General Guidelines

To request a refund, you must submit a .

All purchases must be refunded using the same payment method as used when sold.

In-person purchases must be refunded in person. You may initiate an in-person refund byÌývisiting the IMA Member Services desk (3924 Montlake Blvd NE, Seattle, WA 98195) during operating hours.*

Online purchases must be refunded online. You may initiate an online refund by submitting a .

Disputing a credit or debit card charge with your bank is not an appropriate way to bypass or override the refund policy. Chargebacks should only be used for legitimate billing errors or unauthorized transactions, not when a refund is declined in accordance with the stated terms.

No sales or refunds are performed by Ä¢¹½ÊÓÆµ Recreation via telephone call. Never share your credit card information over the phone with anyone.

Unless otherwise stated, all refund requests must be submittedÌýbefore the end of the quarter during which your program or item was offered or sold to you.

For any refund policy that requires at least # business days’ notice, only Monday, Tuesday, Wednesday, Thursday, and Friday are considered “business days.� For example, if the first (or only) session of a program begins at 12 PM on a Tuesday, you must notify the appropriate party of your refund request before 12 PM on the Friday prior to the class.

University holidays are not considered business days. You may refer to the relevant academic calendar if you would like to view University holidays for a particular academic year.

If you have submitted a request and your request falls within the correlated program’s refund policy, you may expect to receive your refund by the end of the quarter (at the latest).

°ä´Ç²Ô³Ù²¹³¦³Ù recrefunds@uw.edu if you have any questions regarding a pending refund request or the refund policies below.

*If you cannot visit the IMA before the refund request deadline correlated with the program or item for which you are requesting a refund due to travel plans or restrictions, relocation, or other physical limitations, you may alternatively initiate an in-person refund by submitting a . Please only submit a refund request for an in-person refund if you are truly limited physically from visiting the IMA, and be prepared to provide an explanation in your request as to why you are submitting a request instead of visiting the IMA.

Program Refunds

Aquatics

If you have registered for a group swim class series that you know you can no longer attend, you are eligible for a full refund if you submit a prior to 11:59 PM on the Thursday before the class series begins.

Failure to attend the first day of a class series will terminate your registration, and you will not be permitted to participate in the remainder of the series. No refund will be granted.

No refunds will be provided for a single class due to individual absence. Partial refunds may be provided for a single class if that class is canceled due to instructor absence or pool closure.

Group swim classes are refundable if:

  • Injury/illness/an emergency prevents you from participating for the entire or remainder of the class series and you submit a prior to the first class you do not attend.
  • You and your instructor decide together on the first day of class that a different difficulty would suit you better, and there is no space in that class or we do not offer a class at your desired difficulty.

Group swim classes are not refundable in any other case.

  1. All packages are nonrefundable and nontransferable.
  2. Packages must be purchased at least 24 hours prior to scheduled appointment.
  3. Packages expire 6 months after date of purchase.
  4. Clients will be charged for training sessions if they are more than 10 minutes late.
  5. Clients will be charged for training sessions canceled or rescheduled with less than 24 hours’ notice.

If you have registered for a course that you know you can no longer attend, you are eligible for a full refund if you submit a at least one week prior to the course start date.

Certification courses are also refundable if you are injured, ill, or impeded by an emergency that would prevent you from attending. You are required to submit a and describe your situation to initiate the refund process. If your circumstances do not fit the outlined criteria, we make no guarantee that you will receive a refund.

No refunds will be granted if you do not meet the criteria for certification by the end of the course.

Fitness & Wellness

If you did not pay for your InBody appointment, you may cancel your appointment from the member portal up to 30 minutes prior to your appointment by following the instructions below:

  1. Log into the member portal by clicking Sign In in the upper right corner of the window.
  2. Click your name (should have replaced Sign In in the upper right corner), and select Profile.
  3. Select Program Registrations from the menu below your name, ID number, and Eligibility.
  4. In the Upcoming tab, find the appointment you would like to cancel, click the three dots to the right of the appointment listing, and select Cancel Registration.

If you paid for your InBody appointment, you must cancel your appointment (see instructions above) AND submit a at least 2 business days prior to your InBody appointment in order to be eligible for a refund. Include the date and time of your appointment in your request and provide the reason why you are canceling your appointment.

  1. All appointments are nontransferable.
  2. Clients who are late to their appointment will only receive services during the remaining time of the session. Sessions will not be extended.
  3. Clients forfeit an appointment canceled or rescheduled less than 7 days prior to their appointment start time.*

If you know you can no longer attend an appointment, you are expected to cancel your appointment and submit a refund request if you would like to be reimbursed. Refunds are not granted if the appointment is canceled less than 7 days prior to the start time of their appointment.

To cancel an appointment:

  1. Log into the member portal by clicking Sign In in the upper right corner of the window.
  2. Click your name (should have replaced Sign In in the upper right corner), and select Profile.
  3. Select Program Registrations from the menu below your name, ID number, and Eligibility.
  4. In the Upcoming tab, find the appointment you would like to cancel, click the three dots to the right of the appointment listing, and select Cancel Registration.

*If an injury/illness/emergency occurs that prevents the client from attending an appointment, the client must cancel their appointment and submit a prior to the appointment start time to be eligible for a refund.

Personal training sessions are nontransferable.

Clients forfeitÌýa personal training session if:Ìý

  • They are more than 15 minutes late.Ìý
  • TheyÌýattemptÌýtoÌýcancelÌýorÌýreschedule their session with less than 24 hours’ notice.Ìý

Your personal trainerÌýisÌýnot required toÌýhonor your scheduled session if you arrive 15 minutes or later to your session.Ìý

Personal training sessions are refundableÌýif:Ìý

  • The client purchased the wrong package, and the client does not intend to use the package they accidentally purchased.Ìý
  • Injury/illness/an emergency prevents the client from using the sessions theyÌýpurchasedÌýbefore they expire.*
    • Packages expire 6 months after purchase.Ìý
  • The client cannot reach theirÌýtrainer,Ìýtheir trainerÌýfails toÌýshow up for a session, and efforts to transfer your training to a different personal trainer have failed.Ìý

*This isÌýnot true for Customized Exercise Programs.ÌýRefunds for Customized Training Programs will not be granted in cases ofÌýinjury/illness/an emergencyÌýdue to the nature of the program.Ìý

In all cases outlined above, the client mustÌýsubmitÌýaÌýÌýbeforeÌýtheir package expiresÌýtoÌýbe eligible for a refund.ÌýPackages expireÌý6 monthsÌýafter date of purchase.Ìý

If the client does notÌýsubmit aÌýÌýbefore their sessions expireÌýand/orÌýthe client’s refund request does not fit the above criteria, we makeÌýno guarantee that the client will receive a refund.

Rec Nutrition sessions are nontransferable.

Rec Nutrition sessions are refundable if:

      • The client purchased the wrong package, and the client does not intend to use the package they accidentally purchased.
        Injury/illness/an emergency prevents the client from using the sessions they purchased before they expire.
      • The client cannot reach their dietician, their dietician fails to show up for a session, and efforts to transfer your counseling to a different dietician have failed.

In all cases outlined above, the client must submit aÌýÌýbefore their sessions expire to request a refund. Sessions expire 6 months after date of purchase.

If the client does not submit aÌýÌýbefore their sessions expire and/or the client’s refund request does not fit within the above criteria, we make no guarantee that the client will receive a refund.

YTTÌýisÌýrefundableÌýonly ifÌýthe participantÌýexperiences a major health-related issue that would prevent the participant from meeting the criteria for certification.ÌýIf this is the case, the participant mustÌýsubmitÌýaÌýÌýto explain their situation andÌýrequest aÌýrefund as soon as the issue arises.Ìý

We make no guarantee that you willÌýreceive aÌýrefund if your circumstances do not meet the above criteria.

Golf Range

If you would no longer like toÌýparticipateÌýin aÌýgolfÌýclass, you mustÌýrequest aÌýrefundÌýat least 2 business days (Monday-Friday) prior to the first day of class, otherwise you areÌýcommitted!Ìý

If you areÌýa Ä¢¹½ÊÓÆµ employee who did not verify their employment status prior toÌýregistering forÌýgolfÌýclasses, youÌýwill notÌýreceive aÌýrefund for the difference. Instructions for how to get your employment status verified areÌýonÌýour websiteÌýunderÌýRegistration > Ä¢¹½ÊÓÆµ Employees.

Martial Arts

If you haveÌýregistered for a class series that you know you can no longer attend, you areÌýeligible for a fullÌýrefundÌýif youÌýsubmitÌýaÌýÌýat leastÌý7 days priorÌýto the first day of class.Ìý

You areÌýeligible for aÌýrefundÌýfor classes you do not attendÌýif:Ìý

  • Injury/illness/anÌýemergencyÌýpreventsÌýyou fromÌýparticipatingÌýandÌýyouÌýsubmitÌýaÌýÌýprior to the first class you do not attend.Ìý
  • You and your instructor have decidedÌýtogetherÌýon the first day of class thatÌýa different difficulty would suit you better, and thereÌýis no space in thatÌýclassÌýor we do not offer a class at your desired difficulty.Ìý

Classes areÌýnotÌýrefundable in any other case.

Sports Skills

If you haveÌýregistered for a class series that you know you can no longer attend, you areÌýeligible for a fullÌýrefundÌýif youÌýsubmitÌýaÌýÌýat leastÌý7 days priorÌýto the first day of class.Ìý

You areÌýeligible for aÌýrefundÌýfor classes you do not attendÌýif:Ìý

  • Injury/illness/an emergency prevents you fromÌýparticipatingÌýandÌýyouÌýsubmitÌýaÌýÌýprior to the first class you do not attend.
  • You and your instructor have decidedÌýtogetherÌýon the first day of class that a different difficulty would suit you better, and thereÌýis no space in thatÌýclassÌýor we do not offer a class at your desired difficulty.Ìý

Classes areÌýnotÌýrefundable in any other case.

Ä¢¹½ÊÓÆµild

  • Attendance on the first day of any program isÌýmandatory, andÌýnoÌýrefunds areÌýissued after the first session if aÌýprogramÌýmeets forÌýmultiple sessions.Ìý
  • FailureÌýto attendÌýpart orÌýall ofÌýanÌýactivityÌýresultsÌýin aÌý100% lossÌýof theÌýregistration fee.Ìý
  • WithdrawalsÌýfrom the programÌýmust be madeÌýat least 2 business days (Monday-Friday) prior to the first session.Ìý
  • In the event ofÌýinclement weather or other conditions thatÌýresult in the cancelation of the outdoorÌýportionÌýof a class, participants will be eligible for a partialÌýrefund.

Refunds forÌýnon-life safety equipmentÌýmust beÌýrequested in-person at Crags ClimbingÌýCenterÌýand a fullÌýrefund may be approvedÌýwithinÌý30 daysÌýof purchase, provided that the item is in their original condition and/or packaging.Ìý

Climbing and otherÌýrelated activities areÌýinherently dangerous; anyoneÌýpurchasingÌýor using equipment for this purpose is personallyÌýresponsible for getting proper instruction on its correct and safe use, including but not limited to adherence to manufacturer’s instructions for proper care, maintenance, use, and storage.Ìý

All sales of life safety equipment (carabiners, belay devices, ropes, etc.) areÌýfinal and AREÌýNOT eligible forÌýreturns.Ìý

  • Classes meet for multiple sessions.ÌýNoÌýrefunds areÌýissued after the first session.Ìý
  • For any course thatÌýmeets forÌýmultiple sessions, attendance at the first class isÌýmandatory.Ìý
  • FailureÌýto attendÌýanÌýactivityÌýresultsÌýin aÌý100% lossÌýof theÌýregistration fee.Ìý
  • NoÌýrefunds will be given after the trip has passed.Ìý
  • No exceptions areÌýmade for injury, illness, family emergencies, school conflicts, etc.ÌýÌý

On- vs. Off-Campus Activities

  • Off-campus activities areÌýdefined as any activities that leave campusÌýgrounds. Off-campus activities may have an on-campus informationalÌýsession or instructional meeting.Ìý
  • OvernightÌýtripÌýwithdrawalsÌýmust beÌýmadeÌýat least 3 weeksÌýprior toÌýtheÌýactivityÌýtoÌýreceive aÌýrefund.Ìý
  • Day tripÌýwithdrawalsÌýmust beÌýmadeÌýat leastÌý15 business days priorÌýto the activity toÌýreceive aÌýrefund.Ìý
  • Withdrawals madeÌý8-14 business daysÌýpriorÌýto the activityÌýresult in aÌý50% lossÌýof theÌýregistration fee.Ìý
  • Withdrawals madeÌý7 or fewer business days priorÌýto the activityÌýresult in aÌý100% lossÌýof theÌýregistration fee.Ìý
  • If you decide toÌýleave the trip early,Ìýthat willÌýresult in aÌý100% lossÌýofÌýtheÌýregistration fee.Ìý
  • AttendanceÌýtoÌýpre-trip meetings, instructional sessions, or informational sessions isÌýmandatory for participation in off-campus activities prior to an outing.

Membership Refunds

Climbing membershipsÌý(Quarter Climbing & Quarter Equipment)ÌýareÌýrefundableÌýif:Ìý

  • You undergo a season-ending injury that forces you toÌýterminateÌýyour participation inÌýrecreational climbing.Ìý

If you fit within this criterium,ÌýsubmitÌýaÌýÌýbefore your membership expiresÌýand describe your situation toÌýinitiateÌýtheÌýrefund process. If your circumstances do not fit the above criterium, we make no guarantee that you willÌýreceive aÌýrefund.

The Intramural Pass (IM Pass) is refundable only if:Ìý

  • You are a Ä¢¹½ÊÓÆµ Recreation staff member, and you purchased your IM Pass before you were hired.Ìý
  • All your intramural teams were waitlisted, and none got off the waitlist, preventing you fromÌýparticipatingÌýin any intramural sport for the quarter.Ìý
  • You underwent a season-ending injury that forced you toÌýterminateÌýyour participation in intramurals.
  • Your team’s game was rescheduled, but your team was unable to play due to scheduling conflicts AND you informed Intramural Staff of this scheduling conflict by e-mailing recim@uw.edu in advance of the newly scheduled game.

If you fit within these criteria,Ìýsubmit aÌýÌýand describe your situationÌýbefore the end of the quarter.ÌýYou will receive aÌýprorated refundÌýfor all of the games you did not play.ÌýIf your circumstances do not fit the above criteriaÌýor you request your refund after the quarter during which youÌýpurchasedÌýyour pass ends, we make no guarantee that you will receive a refund.

The IM Pass is not refundableÌýif your opposing team forfeits.

The Rec Class Pass membership is refundableÌýonly if:Ìý

  • Injury/illness/an emergency prevents you from participating for the entire quarter.
  • Your affiliation with the Ä¢¹½ÊÓÆµ endsÌý(unless due to disciplinary reasons).Ìý
  • You no longerÌýresideÌýin the vicinity of the IMA where offerings are held.Ìý

In all cases outlined above, you mustÌýsubmitÌýaÌýÌýbefore your Rec Class Pass expiresÌýtoÌýdescribe your situation andÌýrequest a refund. If you do not do so, we make no guarantee that you will receive a refund.Ìý

No refundÌýwill be granted if a preventable scheduling conflict arisesÌýand/orÌýyou are not satisfied with the presented offerings.

If you would like to “try before you buy,â€� you may attend any class for free during Preview Week which is held during theÌýfirst week of instructionÌýevery quarter of the traditional academic year (Autumn, Winter, Spring).Ìý

Rec membership is refundableÌýonly if:Ìý

  • Injury/illness/an emergency prevents you fromÌýparticipatingÌýfor the entire orÌýremainderÌýof the quarter.Ìý
  • Your affiliation with the Ä¢¹½ÊÓÆµ endsÌý(unless due to disciplinary reasons).Ìý
  • You no longer reside in the vicinity of the IMA.Ìý

In all cases outlined above, you mustÌýsubmitÌýaÌýÌýbefore yourÌýRec membershipÌýexpiresÌýtoÌýdescribe your situation andÌýrequest a refund. If you do not do so, we make no guarantee that you will receive a refund.Ìý

No refund will be granted if you are not satisfied with the scope of your membership, which includes planned maintenance closures or emergency shutdowns, including but not limited to Ä¢¹½ÊÓÆµ closures, fires, floods, epidemics, and strikes.

If you would like to “try before you buy,â€� you may:Ìý

  • Tour the facility by requesting a Visitor Badge from the front deskÌý(you may NOT use any equipment orÌýparticipateÌýin any activities in this scenario; time limit in building 15-20 minutes)Ìý
  • Purchase a Guest Pass through a friend or family member who has a valid membershipÌý(you MAY use equipment in this scenario, but you may notÌýparticipateÌýin Club or Intramural activities)Ìý
  • Use the Employee Free Week (available to current Ä¢¹½ÊÓÆµ Employees ONLY)Ìýwhich grants 7 entries into the IMA to be used within 7 days of activationÌý

Annual Payroll Deduction Rec membershipsÌýcan be canceledÌýafter one yearÌýby filling out a payroll deduction cancelation form, available at the IMA front desk or by emailingÌýcyarb@uw.eduÌýincluding your full name, employee ID number, and the date you would like your membership canceled.Ìý